Troubleshooting Common Server Issues on ARXD Hosting
Experiencing issues with your service? Whether it's a game server, web hosting, or a bot node, here's how to quickly diagnose and resolve the most common problems.
Step 1: Check Server Status
Before anything else, visit our Network Status Page →
If your node or service is listed as offline or degraded, we're likely already working on it.
Step 2: Is the Server Running?
For game servers, Discord bots, and web services, check your control panel:
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For Game/Node Hosting:
→ Pelican Panel →
Common Fixes:
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If the server is stopped, click Start
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If it’s unresponsive, click Restart or Reinstall (only if you’re sure)
Step 3: Console Logs
Game and bot servers show real-time output in the console.
Look for:
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Port binding errors
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Java or startup crashes
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Plugin/mod load failures
Visit your service's console tab in the Panel.
Step 4: Configuration Errors
Misconfigured files can stop your service from booting.
Game Servers:
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Check
server.properties,config.yml,server.cfg, etc. -
Use only supported mods/plugins for your server type
Bot Hosting:
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Ensure your bot token, intents, and environment variables are correct
Web Hosting:
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Fix
.htaccess,index.php, or permission errors via Plesk File Manager
Need help checking config files?
Open a Support Ticket →
Step 5: Firewall or Port Issues
Your server’s assigned port is listed under “Network” in your panel.
Make sure:
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You're connecting with the correct IP and port
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There are no client-side firewall blocks
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The game client matches the server version
Some ports (like 25565 for Minecraft) may be used for subdomains. You can request a custom subdomain via support if needed.
Step 6: Reset or Reinstall
Still stuck? You can:
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Reset your server: Clears all files except your backups
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Reinstall server: Completely wipes and reinstalls from the selected egg/template
⚠ Always download your backups first! Lost data from reinstallations is unrecoverable.
Restore from Backup
You can restore your server to a previous backup:
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Go to your panel
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Click Backups
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Choose the date
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Click Restore
See Full Backup/Restore Guide →
???? Step 7: Check for Scheduled Maintenance
Sometimes services are briefly unavailable due to:
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OS updates
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Node migrations
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Security patching
These are always posted on:
https://status.arxdhosting.org
Step 8: Ask Support
If none of the above help, contact us directly. Please include:
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Your Service ID or domain
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What you've already tried
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Any screenshots or error logs
We usually respond within 10–15 minutes during peak hours!
Still having trouble? Don’t stress — our tech team is here to help 24/7.
Get Support →
