Understanding Billing & Renewals
At ARXD Hosting, we want to make managing your invoices, renewals, and payments as clear and stress-free as possible. This guide explains how our billing system works, how to make payments, and what to do if something goes wrong.
When You're Billed
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First Payment: When you order a service, the first invoice is generated immediately.
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Renewals: Future invoices are automatically generated 7 days before the service renewal date.
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Due Date: Payment is due on the renewal date unless otherwise specified.
You can check your next due dates by visiting your Client Area Dashboard →.
Making a Payment
To pay an invoice:
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Go to Billing → My Invoices
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Click View Invoice
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Choose your payment method and complete checkout
We accept the following payment providers:
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Paypal (Credit/Debit Cards)
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PayPal
Need a custom payment method? Open a ticket:
Submit Billing Ticket →
Automatic Renewals
If you have auto-payment enabled through Stripe or PayPal, your services will renew automatically.
To check if auto-renewal is active:
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Go to Billing → Payment Methods
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Look for a saved payment method
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Enable or disable auto-charge per service
Auto-renewal can also be paused or canceled on your Product Details page.
Missed a Payment?
If an invoice is not paid by the due date:
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Your service enters a grace period (typically 24–48 hours)
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You’ll receive reminders via email
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After the grace period, your service will be suspended
Still unpaid after 7 days? The service may be automatically terminated (deleted).
Need more time? Contact us before the due date:
Request Extension →
Pro-Rate Billing (Managed & Web Nodes)
Some services like Web Hosting, Managed Nodes, and Discord Bots use pro-rata billing, meaning:
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Your next invoice is adjusted based on your signup day
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You always renew on the same day each month
If you’re confused by a partial invoice or date change, feel free to ask us for clarification!
Upgrade or Downgrade Billing
When upgrading or downgrading a service:
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A prorated invoice will be generated automatically
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You only pay the difference for the time remaining in the cycle
Example: If you're 15 days into a 30-day term, you'll only pay for 15 days of the new plan.
To upgrade/downgrade:
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Visit your Product Page →
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Click Upgrade/Downgrade
Or open a ticket:
Request Upgrade Help →
Receipts & Invoices
You can access all past and current invoices at:
https://arxdhosting.org/clientarea.php?action=invoices
To download a PDF receipt:
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Click View Invoice
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Then select Download PDF at the bottom
Need a business invoice with tax/VAT info? Contact Billing →
Is My Payment Information Secure?
Yes — we do not store any card details on our servers. All transactions are securely processed by PayPal.
Common Questions
Q: I was charged, but my service didn’t renew.
A: Contact billing with proof of payment for a manual review.
Q: I forgot to pay and my server was deleted. Can I recover it?
A: If you had backups enabled, yes. Contact support immediately.
Q: Can I get a refund?
A: Refunds are reviewed case-by-case. See our Refund Policy → | Section 5
